| S.No |
Topic |
Status |
Days |
| 1 |
Introduction |
Start Date |
|
|
System Landscape |
|
|
|
Tenant Landscape |
|
|
| 2 |
Administration |
|
|
|
Log in with Initial User ID |
|
|
|
Create Service Agent |
|
|
|
Authorization to service agent |
|
|
|
Lock initial User ID & Pwd |
|
|
| 3 |
Project Scope |
|
|
|
Scoping |
|
|
|
Questionnaire |
|
|
| 4 |
Organizational Management |
|
|
|
Define Job definitions |
|
|
|
Create Employee |
|
|
|
Define Employee Number Range |
|
|
|
Create Org Structure |
|
|
|
Assign employee to org structure |
|
|
|
Define Division |
|
|
|
Define Distribution Channel |
|
|
| 5 |
Account Management |
|
|
|
Define number ranges for business partners |
|
|
|
Define Customer Roles |
|
|
|
Define Relationship Type |
|
|
|
Define Party Roles |
|
|
|
Fine Tuning Activities of Contact |
|
|
|
Fine Tuning fo General Business Partner |
|
|
|
Duplicate Check of Business Partners in scoping and fine tunining |
|
|
|
Account Merge |
|
|
| 6 |
Products |
|
|
|
Create Product Hierarchy |
|
|
|
Create Product Categories |
|
|
|
Material Number Ranges |
|
|
| 7 |
Pricing |
|
|
|
Base Price List |
|
|
|
Discount List |
|
|
|
Configure C4C Price Strategy |
|
|
|
Integration of Pricing with ECC/CRM |
|
|
|
External Condition Types & Pricing Procedure maintenance |
|
|
| 8 |
Service Ticket Management |
|
|
|
Create Incident (OSS Message) |
|
|
|
Follow Incident |
|
|
| 9 |
Marketing |
|
|
|
Marketing Lead |
|
|
|
Marketing Lead fine tune Configurations |
|
|
|
Maintain Number Range |
|
|
|
Define Involved Parties |
|
|
|
Configure Lead Status |
|
|
|
Marketing Attributes |
|
|
|
Create Target Group |
|
|
|
Create Campaign |
|
|
|
Maintain E-Mail Settings |
|
|
| 10 |
Sales |
|
|
| 10.1 |
Opportunity Management |
|
|
|
Define Number Range |
|
|
|
Define Document Type |
|
|
|
Configure Custom Status |
|
|
|
Configure Involved Parties |
|
|
|
Define Sales Cycle |
|
|
|
Define Sales Phase |
|
|
|
Define Sales Assistant |
|
|
|
Integration of Opportunity with Pricing Simulation in SAP ECC |
|
|
|
Integration of Opportunity with Sales Quote Processing |
|
|
|
Integration of Opportunity with Sales Order Processing |
|
|
| 10.2 |
Quotation Management |
|
|
|
Define Document Type |
|
|
|
Define Number Range |
|
|
|
Maintain Item Types |
|
|
|
Maintain Involved Parties |
|
|
|
Integration of Sales Quotes with Sales Order Processing |
|
|
| 10.3 |
Sales Order |
|
|
|
Define Document Type |
|
|
|
Define Number Range |
|
|
|
Maintain Item Types |
|
|
|
Maintain Involved Parties |
|
|
|
Maintain Involved Item Parties |
|
|
| 11 |
Service |
|
|
| 11.1 |
Service Ticket |
|
|
|
Define Service Ticket Document Types |
|
|
|
Maintain Status Schemas |
|
|
|
Define Involved Parties |
|
|
|
Define Item Processing Codes |
|
|
|
Define Item Processing Determination |
|
|
|
Service Ticket Integration with SAP ECC |
|
|
| 11.2 |
Service Level Agreements |
|
|
|
Define Service Level |
|
|
|
Define Service Level Determination |
|
|
| 12 |
Integration |
|
|
|
Define Communication System |
|
|
|
Define Communication Arrangement |
|
|
|
Maintain Code List Mapping |
|
|
|
Maintain ID Mapping for Integration |
|
|
|
Data Replication Monitoring |
|
|
|
Middleware Connectivity in ECC |
|
|
|
Ports in ECC |
|
|
|
Partner Profile |
|
|
|
ALE Distribution Model |
|
|
| 13 |
UI Configuration (ADAPTATION) |
|
|
|
Hide Field |
|
|
|
Make Field Visible |
|
|
|
Rename Field |
|
|
|
Create New Field |
|
|
|
Z Field Exntesion Scenarios |
|
|
|
Import & Export |
|
|
| 14 |
Mobile Integration |
|
|
| 15 |
Outlook Integration |
|
|
|
Maintain integration settings in Outlook |
|
|
|
Download Contacts |
|
|
| 16 |
Approvals |
|
|
|
Define Approval Process |
|
|
|
Maintain Conditions |
|
|
|
End Validity of existing Approval Process |
|
|
|
Activate Approval Process |
|
|
| 17 |
Workflows/Actions |
|
|
|
Define Workflow Rules |
|
|
|
Maintain Conditions |
|
|
| 18 |
Business Roles & Authorization |
|
|
|
Define Business Role |
|
|
|
Define Page Layouts |
|
|
|
Define Code List Restrictions |
|
|
|
Assign Business Role to Users |
|
|
| 19 |
Data Workbench |
|
|
|
Download Migration Templates |
|
|
|
Upload Migration Template |
|
|
|
Download Data Template |
|
|
|
Upload Data Template |
|
|
| 20 |
Go Live Activities |
|
|
|
Close Fine-Tune Activities |
|
|
|
Confirm Go-Live Readiness Acceptance |
|
|
|
Confirm Go-Live |
|
|
|
Close Project |
|
|
|
Assign Contact |
|
|
| 21 |
Reports |
|
|
|
Creation of Data Sources |
|
|
|
Creation of Reports |
|
|
|
Designing of Reports |
|
|
|
Report assignment to Users |
|
|
|
Download and Upload Reports |
|
|
| 22 |
C4C Functionalities, Feed, Shelf, Tag, Follow |
|
|
|
Feed |
|
|
|
Shelf |
|
|
|
Tag |
|
|
|
Follow |
|
|
|
Library |
|
|
